Whatsapp is one of the fastest and efficient instant messaging app found today and that is why we see how it has reached more than six million of users all around the world. The best part is that is not only has the feature of messaging now but also audio and video calling, group messaging and conference calling, uploading status and so much more. So all these options that it got has turned out to be the success of the app. With whatsapp today we are all interconnected and has the ability to message and be in contact with all our loved ones.
It is for sure that all of our whatsapp chats are filled and sometimes run out of space. In some cases we will have to start deleting or clearing up chats. Though there is a backup option in the whatsapp and we all can use it for a better experiences, it still comes with some problems. One such problem is that the company does not provide the possibility of transferring whatsapp backups from iPhone to android or android to iPhone directly but you can use the iCloud or google drive backup feature for this. But still when we do so, the backup file size or some of the other settings in the whatsapp can literally make the backup process to stuck.
Whatsapp backup stuck is a normal problem because a majority number of users has complained on this issue and therefore we need to look for some ways in which we can get rid of this problem. It is definitely a problem when the backup starts normally and then all of a sudden in a certain percentage it starts to stuck. There can be a few reasons for why this happens, so if we find those reasons we will be able to go through the process effectively. So come let us focus on a few methods on how to fix whatsapp backup stuck in both android and iphones.
Leave the whatsapp beta program
If you have the whatsapp beta program in your mobile and find it difficult or having problems with the backup process with the installed build on the device then you better chose the stable build leaving behind the beta program.
To get it done in iphone,
Open the ‘TestFlight app’ > ‘Whatsapp’ and then select the ‘leave beta program’ option from the menu.
In android smart device,
Open the ‘playstore’ > ‘Whatsapp’ and the press on the ‘leave the beta program’ option.
Use strong internet connection
When the whatsapp backup process starts, it will literally include all the messages, files, Medias and everything that is in the app. So in that case the size of the backup file will be in GB, which would need a good internet connection for the process to work accurately.
Server’s down in either google drive or iCloud
If there are any server side problem then there are much possibilities for the backup process to show errors. To check on your servers, if you are using an iphone then visit the ‘Apple system status page’ and check if the icloud is running accurately from the server’s side.
For the android users do check out the ‘Google cloud status’ and make a check on the google cloud storage.
Excluding the videos from backup file
When using the whatsapp, we would have joined plenty of groups and have has loads of chats. The members of the groups will forwards images and videos either useful or not and those media files will hold up a big space when you try to backup. So if you consider that the videos aren’t necessarily needed then you can easily exclude them from the backup process.
Delete the existing iCloud backup in your iphone
If you don’t want the existing icloud backup, then you can delete them off and backup the whatsapp data from the scratch.
Go to the ‘iphone settings’ > ‘profile’ > iCloud’ > ‘iCloud backup’ > ‘delete the existing backup on icloud’. Then move to the ‘whatsapp’ > ‘settings’ > ‘chat’ > and then start the backup process.
Clean the whatsapp cache in android
Your android would have stored in all the whatsapp cache in it, you can clean them off from your device to have a better whatsapp backup process.
Update the google playstore services in your android
We all know that the google playstore is an important feature and the app that plays a great role in all the android smart devices to run many services accurately in the background.
It is for sure that all of our whatsapp chats are filled and sometimes run out of space. In some cases we will have to start deleting or clearing up chats. Though there is a backup option in the whatsapp and we all can use it for a better experiences, it still comes with some problems. One such problem is that the company does not provide the possibility of transferring whatsapp backups from iPhone to android or android to iPhone directly but you can use the iCloud or google drive backup feature for this. But still when we do so, the backup file size or some of the other settings in the whatsapp can literally make the backup process to stuck.
Whatsapp backup stuck is a normal problem because a majority number of users has complained on this issue and therefore we need to look for some ways in which we can get rid of this problem. It is definitely a problem when the backup starts normally and then all of a sudden in a certain percentage it starts to stuck. There can be a few reasons for why this happens, so if we find those reasons we will be able to go through the process effectively. So come let us focus on a few methods on how to fix whatsapp backup stuck in both android and iphones.
How to Fix WhatsApp Backup Stuck Issue
Update the whatsapp
Whatsapp app developers usually releases new updates ones in a while to fix problems and to fix bugs in the app. So it is important to have the app updated when a new update is out. Updates will roll out on both android smartphones and in iphones.
Update the whatsapp
Whatsapp app developers usually releases new updates ones in a while to fix problems and to fix bugs in the app. So it is important to have the app updated when a new update is out. Updates will roll out on both android smartphones and in iphones.
To check if there are new updates, simply go to the playstore in your android or the app store in your iphone and move on to the ‘update’ section and download the latest built update on your mobile. So if it were any bugs that actually made your backup stuck then updating the app would correct it and work without any errors.
Leave the whatsapp beta program
If you have the whatsapp beta program in your mobile and find it difficult or having problems with the backup process with the installed build on the device then you better chose the stable build leaving behind the beta program.
To get it done in iphone,
Open the ‘TestFlight app’ > ‘Whatsapp’ and then select the ‘leave beta program’ option from the menu.
In android smart device,
Open the ‘playstore’ > ‘Whatsapp’ and the press on the ‘leave the beta program’ option.
Use strong internet connection
When the whatsapp backup process starts, it will literally include all the messages, files, Medias and everything that is in the app. So in that case the size of the backup file will be in GB, which would need a good internet connection for the process to work accurately.
Have your phone connected to a strong network with a good network strength. Mobile data wouldn’t be a better option for this. If you are having a dual band router, check if your phone would support the 5GHz wifi band, and if it does then connect it to it. So that the backup would be faster and would not stuck half the way.
Reset your iphone’s network settings
If in case you have by mistake overwrite the network settings then it would end up the whatsapp backup process to stuck. This can be fixed by resetting the network settings of your smartphone.
Reset your iphone’s network settings
If in case you have by mistake overwrite the network settings then it would end up the whatsapp backup process to stuck. This can be fixed by resetting the network settings of your smartphone.
To get it done, open the ‘settings’ app of your phone and move on to ‘General’ and the select the ‘Reset’ and then tap on ‘Reset Network Settings’.
Now the settings will be back to the way it was and this could help you with the backup procedure without any problems.
Check your iphone’s iCloud storage
Everything in the iPhone is literally stored in the iCloud, including the whatsapp. And the iCloud only provides 5 GB of free storage for the apple account users and if you want more you have to purchase it. So this could be a reason for why your whatsapp backup is not working properly. To get all the data backup you have to need more storage space in the iCloud, if it is running out of low storage then the backup won’t take place.
Check your iphone’s iCloud storage
Everything in the iPhone is literally stored in the iCloud, including the whatsapp. And the iCloud only provides 5 GB of free storage for the apple account users and if you want more you have to purchase it. So this could be a reason for why your whatsapp backup is not working properly. To get all the data backup you have to need more storage space in the iCloud, if it is running out of low storage then the backup won’t take place.
To check on the iCloud storage move on to the iPhone settings app > profile > iCloud and there you will have the details of the remaining storage.
You have to purchase more iCloud storage if the remaining space is lower than the whatsapp backup file size. If you wish you can also remove the previous iCloud backups to bring in space.
Server’s down in either google drive or iCloud
If there are any server side problem then there are much possibilities for the backup process to show errors. To check on your servers, if you are using an iphone then visit the ‘Apple system status page’ and check if the icloud is running accurately from the server’s side.
For the android users do check out the ‘Google cloud status’ and make a check on the google cloud storage.
Excluding the videos from backup file
When using the whatsapp, we would have joined plenty of groups and have has loads of chats. The members of the groups will forwards images and videos either useful or not and those media files will hold up a big space when you try to backup. So if you consider that the videos aren’t necessarily needed then you can easily exclude them from the backup process.
This settings is available in whatsapp itself, to get it done go to the ‘settings’ of your phone and head on to ‘chat’ > ‘backup’ > and there exclude the videos. The same procedure can be followed for both iphone and android.
Delete the existing iCloud backup in your iphone
If you don’t want the existing icloud backup, then you can delete them off and backup the whatsapp data from the scratch.
Go to the ‘iphone settings’ > ‘profile’ > iCloud’ > ‘iCloud backup’ > ‘delete the existing backup on icloud’. Then move to the ‘whatsapp’ > ‘settings’ > ‘chat’ > and then start the backup process.
Clean the whatsapp cache in android
Your android would have stored in all the whatsapp cache in it, you can clean them off from your device to have a better whatsapp backup process.
To get this done, you have to long tap on the whatsapp icon and open the app info, then move on to the storage and cache and tap on the ‘clear cache’. This will boost up your whatsapp for a better performance in backup.
Update the google playstore services in your android
We all know that the google playstore is an important feature and the app that plays a great role in all the android smart devices to run many services accurately in the background.
So the google playstore could also have the problem for the whatsapp backup process to stuck, thereby update your google playstore and then move in to the whatsapp and try the backup process.
Reboot your device
If there are any bugs or niggles in your phone then it can literally lead to stuck and some errors, in that case rebooting the device can solve the problem for you by fixing all the unknown bugs. To do that in your iphone, restart it by pressing together the volume up/down button with the power button. In android press on the power button for a few second and then select restart from the sliding menu.
Reboot your device
If there are any bugs or niggles in your phone then it can literally lead to stuck and some errors, in that case rebooting the device can solve the problem for you by fixing all the unknown bugs. To do that in your iphone, restart it by pressing together the volume up/down button with the power button. In android press on the power button for a few second and then select restart from the sliding menu.
That’s it, now we have checked on some useful methods that can be followed to fix the whatsapp backup stuck problem. You can find out what problem leads to the stuck by following the above mentioned steps. This guide would be useful for both android and iPhone users simultaneously.